At Hollywood DJ, we offer genuine,
personalized customer service and trustworthy professional advice. Hollywood DJ's
expert team of advisors are here to answer your questions, allowing you to make
the right purchase for your needs. Call or email our Customer Service Advisors
TOLL FREE on:
English: 877-888-3055
Espaņol: 800-838-3488
Email: gear@hollywooddj.com
Why Shop with Hollywood DJ?
RELIABILITY
We have over 20 years experience in the business
We have affiliations and certifications with the industries
best
We are one of the largest in our field
Our name is recognised and respected internationally
PRODUCTS AND SERVICES
We are an authorized dealer for hundreds of name brands
Our sales team has "hands on" knowledge of the products we sell
Our service extends beyond the point of sale
SPECIAL FEATURES
We offer products and services that are EXCLUSIVE to Hollywood
DJ
We beat our competitors prices again and again! We
will beat or match ANY price!
COMPLETENESS OF SERVICE
Our warehouse is open to the public 6 days a week
You can order online 24 hours a day, 7 days a week
We tailor delivery and shipping services to suit YOUR needs
Payment Options
Credit Cards: At Hollywood DJ, we gladly accept Visa, Master Card, American
Express, Discover and Diners Club, with a verifiable shipping address. For your
security, orders are only shipped to the billing address of the cardholder. Under
special circumstances, arrangements may be made for orders that need to ship to
an alternate address. We do not charge your credit card until your order is shipped.
Checks & Money Orders: Preprinted personal and business check orders are
shipped immediately with verification approval. Other check orders are shipped
within 14 days. US Bank cashiers checks and United States Postal Service money
orders are shipped immediately. Other money orders are shipped within 14 days.
Western Union Quick Pay: You can quickly and efficiently wire us payment
by visiting any one of 17,000 Western Union offices worldwide. Western Union facilitates
"same day" transfers of up to $5000 for only $12.95. Your order will ship on the
same day that we receive the transfer (before 2pm Pacific Time). Click here to
find the Western Union location nearest you.
Purchase Orders: Purchase Orders will be accepted on an approved basis
for our larger business, institutional and government customers. Orders can be
placed by phone, provided that a confirmation fax or mailed copy of the purchase
order has been received. A minimum purchase of $100 is required for first time
Purchase Orders.
Privacy
At Hollywood DJ, your privacy is our priority. Rest assured that your e-mail address
and phone number will NEVER be sold, rented or shared with anyone for any reason,
whatsoever!
Returns
At Hollywood DJ, we want our customers to be satisfied! If you are not completely
satisfied with your purchase, simply return it to us within 30 days of the invoice
date for exchange, or within 7 days for a refund (no refund on shipping costs).
Call us on 1-877-888-3055 for a return authorization number. Return Authorization
numbers are good for 14 days. Pack the item in a double box, including its original
packaging (including all inserts, manuals and accessories) and send it back to
us. Products in "as new" condition will receive an exchange or refund for the
full value of merchandise. We will gladly pay the return shipping charges on defective
items.
Return Exceptions
We do not accept the following items for return - cartridges, styli, bulk cable,
bulk cassettes, fog, bubble, haze and snow fluids, replacement lamps, LPs, CDs
or software that has been openeded, slipmats, clothing and color media (gel).
Items that cannot be sanitized, such as mouth pieces, or other expendable supplies
may not be returned or exchanged. All approved returns must be in new condition
with all original boxes, accessories, and packaging or they will be subject to
a minimum 15% restocking fee. Products that has been used or damaged, or any product
that looks used and cannot be resold as new, will automatically be charged a minimum
15% restocking fee. Special order items are specifically ordered for you and cannot
be returned for credit or exchange. If your package arrives damaged or defective,
please inform our Customer Service Department within 15 days of receipt of your
order.
If you receive an item or items that have been damaged during shipping,
you must contact Hollywood DJ within 24 hours on 1-877-888-3055. If you receive
an item that is defective and you wish to return to it, you must contact Hollywood
DJ within 15 days of receipt.
Security
At Hollywood DJ, we employ the latest encryption and security technology om all
areas where you provide us with personal or account information. Encyrption is
implemented to protect you from unauthorized use of the information you send to
our server. To make sure that your browser includes the latest security features,
download and install the latest version of your browser (Microsoft Internet Explorer,
Netscape Communicator etc). Once you provide us with your personal information,
we store it in our 100% Secure Customer Database. This database is NOT accessible
via the Internet. We also employ VeriSign software to enable the use of digital
certificates. The Verisign verification takes place in the background every time
you place an order.
Shipping
When you place an order with Hollywood DJ, we will estimate shipping and delivery
dates for you, based on the availability of items ordered and the shipping options
you choose. Shipping costs will depend upon the method you choose. Shipping rates
for many items we sell are weight-based. The weight most items can be found on
its descrption page. To reflect the policies of the shipping companies we use,
all weights will be rounded up to the next full pound. We currently offer the
following methods of shipment:
Ground - 48 States (No PO or FPO)
3 Day Delivery - 48 States
2nd Day Air - USA 50 States
Next Day Air - USA 50 States
PO Box/FPO/APO Shipping
Heavier items may require custom shipping arrangements.
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