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Hollywood DJ provides genuine and personalized Customer Service, with trustworthy advice on all brands of DJ equipment, DJ gear and supplies.

HOLLYWOOD DJ | CUSTOMER SERVICE

Hollywood DJ has personnel trained and ready to assist you in your purchase of quality DJ equipment.

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PURCHASE PAYMENT OPTIONS
Credit Cards: At Hollywood DJ, we gladly accept Visa, Master Card, American Express, Discover and Diners Club, with a verifiable shipping address. Under special circumstances, arrangements may be made for orders that need to ship to an alternate address. We do not charge your credit card until your order is shipped.

**NOTE: Contact us for international orders.
**NOTE: For your security, orders are only shipped to the billing address of the cardholder. **NOTE: We reserve the right to cancel orders at anytime.
**NOTE: Our shipping calculator is not always accurate. We may contact you with the correct shipping cost.

PayPal Payment: Hollywood DJ can accept PayPal payments through our check out process or by special payment link. Call us at 1-800-700-4542 for details.

Checks & Money Orders: Pre-printed personal and business check orders are shipped immediately with verification approval. Other check orders are shipped within 14 days. US Bank cashiers checks and United States Postal Service money orders are shipped immediately. Other money orders are shipped within 14 days.

Western Union Quick Pay: You can quickly and efficiently wire us payment by visiting any one of 17,000 Western Union offices worldwide. Western Union facilitates "same day" transfers of up to $5000. Your order will ship on the same day that we receive the transfer (before 2pm Pacific Time). This method is same as cash and speeds up shipping. Call us for details and instructions at 1-800-700-4542.

Purchase Orders: Purchase Orders will be accepted on an approved basis for our larger business, institutional and government customers. Orders can be placed by phone, provided that a confirmation fax or mailed copy of the purchase order has been received. A minimum purchase of $100 is required for first time Purchase Orders.

Offers: We have the right to refuse or revise any offer accepted by our automated system. Offers are not valid with any other discount.

MERCHANDISE RETURNS

At Hollywood DJ, we want our customers to be satisfied. If you are not completely satisfied with your purchase, simply return it to us within 14 days of the invoice date for exchange, or within 7 days for a refund. Hollywood DJ has a no refunds policy on Shipping costs.

Call us on 1-800-700-4542 for a return authorization number. Return Authorization numbers are good for 7 days. Pack the item in a double box, including its original packaging (including all inserts, manuals and accessories) and send it back to us. Products in "as new" condition will receive an exchange or refund for the value of the open merchandise.

We will gladly pay the return shipping charges on defective items.

RETURN EXCEPTIONS
We do not accept the following items for return or exchange:

  • Midi Controllers Bundled With Software
  • Headphones
  • Cartridges
  • Styli
  • Bulk cable
  • Bulk cassettes
  • Fog juice
  • Bubble juice
  • Haze and snow fluids
  • Replacement lamps
  • LPs
  • CDs
  • Slipmats
  • Clothing
  • Color media (gel)
  • Software that has been opened
  • Items that cannot be sanitized, such as mouth pieces, or other expendable supplies.

  • All approved returns must be in new condition with all original boxes, accessories, and packaging they will be subject to a minimum 15% but up to 25% restocking fee depending on item condition once it comes back. Products that has been used or damaged, or any product that looks used and cannot be resold as new, will automatically be charged a minimum 15% restocking fee.


    Special order items are specifically ordered for you cannot be returned for credit or exchanged. If your package arrives damaged or defective, please inform our Customer Service Department within 48hrs. of receipt of your order.


    If you receive an item or items that have been damaged during shipping, you must contact Hollywood DJ within 24 hours on 1-800-700-4542. If you receive an item that is defective and you wish to return to it, you must contact Hollywood DJ within 15 days of receipt.

    Hollywood DJ | Shipping Policy

    When you place an order with Hollywood DJ, we will estimate shipping and delivery dates for you, based on the availability of items ordered and the shipping options you choose. Shipping costs will depend upon the method you choose. Shipping rates for many items we sell are weight-based. The weight most items can be found on its description page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. We currently offer the following methods of shipment:

  • Ground - 48 States (No PO or FPO)
  • 3 Day Delivery - 48 States
  • 2nd Day Air - USA 50 States
  • Next Day Air - USA 50 States
  • PO Box/FPO/APO Shipping

  • Heavier items may require custom shipping arrangements.

    Store Hours:

    Monday - Friday........9AM to 6PM
    Saturday.....................9AM to 5PM
    Sunday.......................Closed


    934 E 11th Street
    Los Angeles, CA 90021
    1-800-700-4542

    Hollywood DJ is headquartered in Los Angeles, California