Hollywood DJ Returns And Exchange Policy
Defective/Damaged Items must be reported to Hollywood DJ within 2 days of receipt of merchandise.
Return Policy-30 Day Satisfaction Guarantee - Restrictions Apply
Our goal is your total satisfaction. We want you to be as pleased with your purchase as we are in serving you. If you're not satisfied for any reason, let us know. We will gladly accept your qualifying return or exchange within 30 days of the delivery date.
Before returning any product, a Return Merchandise Authorization (RMA) number must be obtained by calling HOLLYWOOD DJ. NO returns, of any type, will be accepted without a RMA number. Please have the following information ready when calling for a RMA number: customer name, invoice number, serial number and the nature of the problem. This information can be found on your invoice.
- Item(s) must be packaged within a separate shipping box
- Item(s) must be received in “Like New” condition
- Item(s) must include all original packaging, manuals, components, accessories, etc.
- Item(s) that do not meet these guidelines are subject to a 15% restocking fee.
- Item(s) that are opened or have been used are also subject to a 15% restocking fee.
- Item(s) returned with missing accessories/components are subject to a charge for the replacement.
- Special order items can not be returned
All returns, exchanges, and refunds are processed immediately upon receipt. Please allow 3 weeks from the time you return your order for your refund or exchange to arrive. If paid by credit card, please allow 2 billing cycles for your credit to appear on your statement. We will do the refund quickly but banks/credit cards can take a while to apply the change.
For your convenience, you will be issued a printable, pre-paid shipping label for returns within the 48 contiguous U.S. States. Once we receive your return and have validated the defect we will exchange the defective product for a brand new one, or will issue a refund should you choose to decline replacement.
All items will be inspected (serial numbers as well) and thoroughly tested by a technician upon arrival back to Hollywood DJ. The customer will be fully responsible for all shipping costs, including return labels sent for items claimed to be damaged, defective or Dead on arrival which are found to be in full working order and/or do not match the damage originally described.
Orders for shipment outside of the United States are subject to additional handling charges, higher shipping rates, and applicable customs, duties, and taxes, all of which are the responsibility of the customer. All international orders must be prepaid in full with US funds, by a cashier's check drawn on a US bank or by wire transfer. HOLLYWOOD DJ only accepts credit cards issued by a US bank, and has a billing address in the US, for orders shipping to US addresses. For further assistance, feel free to Contact Us.
Hollywood DJ does not pay any postage (Incoming or outgoing, taxes, duties and/or brokerage fees) on International returns, exchanges or defective item replacements. All transportation costs including taxes, duties, additional charges, VAT's and/or brokerage fees will solely be the buyer's responsibility.
The following items are not returnable
- Discontinued products and closeouts
- Electronic Delivery of Software
- DVD’s / CD'S
- Items that fall into the in mouth and in ear use category, such as mouthpieces, earphones, ear plugs, cannot be returned due to health regulations
Abuse of Return Privileges
Our return policy is in place to ensure our customers never get stuck with the wrong piece of equipment, product. Those who violate the spirit of our return policy by having excessive returns may be subject to limitations or suspension of return privileges.
Return your item to
934 East 11th Street.
Los Angeles CA 90021
Return in Store to Avoid Shipping fees